Frequently Asked Questions
We'd love to hear from you, but first please have a quick read below at our frequently asked questions...
What is your return policy? How do I return something?
You can submit a return and get instructions on my 'Returns' page here > www.littlepartydress.com.au/pages/returns-policy
Australian Return Policy> We accept refund, exchange or store credit on full priced items. And exchange or store credit on sale items. Items need to be returned in the original plastic packaging, tags attached & in its original condition within 30 days of the purchase date. Shipping cost is non-refundable & return shipping is at the customers expense.
International Return Policy> We accept either refund or store credit on full priced items. And store credit on sale items. Items need to be returned in the original plastic packaging, tags attached & in its original condition within 30 days of the purchase date. Shipping cost is non-refundable & return shipping is at the customers expense.
How fast will I get my order?
ALL Australian orders are shipped via Express Post for $5, or free if over $79. Your order will be shipped the same day* (if ordered on a weekday before 1pm AEST), or next business day and will arrive in 1-2 days for metro areas, and 2-3 days for regional areas. You can find out more information, (as well as International shipping) here > www.littlepartydress.com.au/pages/shipping-information
*Please note during busy periods dispatch may take a day or two longer depending on volumes, we're just a small business!
What is the sizing/fit like?
Sizing is fairly standard (similar to a Target/Kmart), but can range between styles, so just make sure you read the FULL product description of each one as we describe the fit of each style in detail, PLUS say whether it’s a big/small/standard make 👍🏼 And you can have a look over the size guide too www.littlepartydress.com.au/pages/size-guide
What size is the model wearing?
We write the model's height and size on each product page, just read through the descriptions 👌🏼
Have you received my return?
Please be aware that returns will take up to 5 business days to process, you will receive email updates within a couple of days of arrival via your return request, please keep an eye on your junk/spam folder.
What is Afterpay & ZipPay & how do they work?
They are payment services that let you buy from my store & enjoy your goodies straight away, as you pay off the order with INTEREST FREE payments. See all the info here www.littlepartydress.com.au/pages/afterpay (FOR AUSTRALIA & NEW ZEALAND) & www.littlepartydress.com.au/pages/zippay (FOR AUSTRALIA ONLY)
Has my item been shipped?
Our shipping emails have a bad habit of going to your junk/spam folders! So please check there after 4:30pm AEST (which is when we send the emails)