We offer refund, exchange or store credit on full price items. For sale items we offer exchange or store credit. No exchange on international orders.
If eligible, simply follow the prompts in our Return Portal to obtain your RA# (Returns Authorisation Number).
Please only enter the numbers (no letters) for your order number and use the email from your original order when prompted.
For further information on exchanges, faulty and incorrect items received, please review our full Returns Policy.
Please note from door-to-door an exchange will usually take at least 1 week. If you need your replacement item sooner, you can purchase the new style & get a refund on your first item.
To avoid disappointment of missing the item you want, we recommend returning the item you have for a refund and purchasing the item you want. This will avoid the risk of the item you want being sold out.
If you are exchanging the item for the same style just a different size, you can easily lodge this through the Returns Portal and select the size you want.
If you want to exchange your item for a different style, please email email@example.com or click on the Contact Us link at the bottom of the page and our LPD team will assist you. We do still however recommend a refund and purchasing the item you want to avoid disappointment of missing out, which you can simply do through the Returns Portal.
We are sorry for any inconvenience. We review every faulty item in detail and follow up with our suppliers to continuously improve our processes, so your feedback is valuable and appreciated if you have found an issue.
Faulty items can be loaded through our Returns Portal, please be sure to include photos of the issue for faulty items for faster processing and we will review your lodged return for approval.
RECEIVED INCORRECT ITEMS
From time to time errors do happen and we are sorry for the inconvenience. All errors are followed up to continuously improve our supply chain, so your detail on the items incorrectly shipped is very valuable for our team.
If you have received incorrect items, please list the name of the items you are returning in the notes section in the Returns Portal. Then select the style/size again as a replacement so we can ship you the correct item.
If that item is not available to select, please email firstname.lastname@example.org or click on the Contact Us link at the bottom of the page and our LPD team will assist you.
Please allow up to 5 days from when we receive your return parcel for processing, we do our best to process all returns as fast as possible.
For all other enquiries please click the Contact Us link at the bottom of the page and we will be happy to assist the best we can.