Shipping
Information from the Australia Post website >
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We're here for you during this challenging time
We are doing everything possible to keep delivering during the Coronavirus pandemic. Most of our Post Offices are still open, while our posties and drivers are working to get your parcels to you.
However, the challenges presented by the pandemic mean there are delays as our business adopts additional safety measures to protect our people and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.
Our people continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated people with the courtesy and respect they deserve – whether it be in a call centre, Post Office or dropping your delivery off. Aggressive and abusive behaviour towards our people will not be tolerated. Thank you for your support and patience.
With the spike in online shopping, we’re processing and delivering up to two million parcels a day across Australia.
Read more on the Australia Post website here>
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Shipping > Australia
All Australian orders are shipped via Express Post. Your order will be dispatched in 1-2 business days, and will arrive in 1-2 days for metro areas, and 2-3 days for regional areas.*
Please note during busy periods dispatch may take a day or two longer depending on volumes - we're just a small business!
You can check delivery estimates online for Express Post (the "From" postcode is 2565): auspost.com.au/apps/domestic-parcel.html
Daily Shipping Cutoffs (otherwise dispatched the next business day)
Monday - Friday > Orders before 1pm (AEST/NSW TIME) will be dispatched same day where possible
Saturday, Sunday & NSW Public Holidays > Dispatched the next business day
*Shipping/delivery times may be longer due to circumstances outside our control
*Please note during busy periods dispatch may take a day or two longer depending on volumes.
*All parcels require someone to take delivery/signature. We recommend shipping to your work place if you won't be home.
International Shipping > New Zealand
*International orders will be shipped within 2 business days.
International Shipping > Rest of the World (see Australia & New Zealand above)
*International orders will be shipped within 2 business days.
*Average delivery times. Excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control.
Please note: For International customers we do our best to avoid customs duties & taxes, however upon entry you may be charged based on your local sales taxes or import duties. If you are concerned you can contact your local customs office.